COVID-19 Policy

March 18, 2020

 

Dear Clients,

 

      In an ever-increasing world where letters from CEO’s are distributed to discuss their response to the novel corona virus (COVID-19), we add ours. Abby Pet Hospital remains open to serve our clients and your pets.  We want to reassure you that a veterinary hospital is considered an essential business under current “Shelter in Place” orders and we will remain open to continue to provide necessary medical treatment with compassion for both you and your pets. The entire world is struggling with this Corona virus challenge, things change on almost a daily basis, but we want to make sure our patients receive the care they need. 

 

We do believe it is our responsibility to do the utmost to assure the well-being and health of our staff in addition to our clients and pets.  To provide our patients with the best medical care, and to safeguard the health of everyone involved, we have instituted some temporary practices:

 

1) We are no longer letting clients in the building for their safety and well as our staff and we are doing curbside check in/out only at this time. When you arrive please call our front desk to let us know you have arrived and remain your car.

2) If your pet needs a wellness exam with vaccines, etc., consider delaying a month or two.  The exception is puppies receiving their series of vaccinations, as timely vaccines are important. 

3) if you need to refill a prescription, call the office, and we will process payment over the phone. Once you arrive please call our front desk and we can bring it to your car

4) please limit the number of people accompanying your pet to one decision making adult

5) if you are feeling unwell, please call us to reschedule or send your pet with another decision making adult. You can talk to the doctor by phone for the exam findings and recommended treatments. 

6) if you have had recent international travel, or known contact with an infected person, call and talk to one of our doctors and we can work through the best path forward to get care for your pet.

 

Thank you for helping us help your pets during this crisis.  We are grateful for your consideration and look forward to serving your ongoing needs. Please help us protect our staff, our families and our community by understanding our role in mitigating the spread of this virus.  It will take a community effort. We hope you do not need us, but if you do, you’ll be glad we are here.

You can contact us at 559-442-1127 by phone or text message, or email [email protected]

 

Sincerely,

 

The Team of Abby Pet Hospital